Appointments

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Appointments System

Our GP appointments all start with GP Telephone Triage or our online triage service, eConsult. 

All nurses' appointments are also bookable in advance.

Postnatal examinations and all baby checks will be arranged by our administration team.

Telephone Consultations and Appointments can may be made by telephoning 01474 814811 or by using our new eConsult online triage system (see information below)

 

eConsult

Due to Coronavirus, help protect patients and staff by using our new online services called eConsult available 24:7. Using this service is very easy, there is no need to download an application or to register, simply click on the 'Get Started' button on the eConsult banner to the right.

eConsult will replace Doctorlink from Tuesday 20th October.

eConsult is an online facility for patients wanting to contact the GP for clinical or administrative services. You will receive a response within 24 hours.

As our phone lines are extremely busy, this is an alternative option for patients to contact the surgery. Simply use eConsult and avoid the queue. 

Appointment Timetable

Early Morning

Morning

Afternoon

Doctors – Monday to Friday

 

 07:00 to 08:00 (Currently not available due to Covid 19)

 

 

 

08:00 to 12:00

 

 

GP Telephone Triage Book on the day

 

 14-15:30 to 18:00 

 

 

GP Telephone Pre-bookable appointments

Nurses – Monday to Friday

 

07:00 to 08:00 (Currently not available due to Covid 19)

 

 

 

08:00 to 12:30

 

Pre-bookable appointments and clinics

 

14:00 to 17.30

 

Pre-bookable appointments and clinics

Midwife – Tuesday and Wednesday

 

 

13:30 to 16:00

 

Emergencies

If you are confronted by a serious problem such as severe chest pain or profuse bleeding call an ambulance (telephone 999) before calling the surgery.

Telephone Advice

If you wish to speak to a doctor or nurse for telephone advice, please give the receptionist as much information as you can to allow them to pass on the message. You may be asked to call back at another time, or the doctor or nurse may prefer to ring you back, in which case please make sure that we have your correct telephone number.

Home Visits

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30 am.

You may only request a home visit if you are housebound or are too ill to visit the Practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

 

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Hub Appointments – Extended Access

Extended Access to appointments now available in Dartford, Gravesham and Swanley

Appointments are now available at a number of surgeries in the area on weekdays and at weekends. Hub appointments are only suitable for patients with acute medical problems.

Please note that the ‘HUB’ is unable to arrange prescriptions requests, Med 3 certificates or referrals, these can only be arranged by your usual surgery.

To find out more and to book one of these appointments please contact us to speak to the receptionist. You can also present yourself at the Whitehorse Surgery at Northfleet who can also book these appointments if available or to use the walk-in service to sit and wait to see a health care professional (you are unable to see a nurse on the walk-in).

The appointments won’t always be at this surgery but your notes will be available to the health care professional providing you give consent.

Please ring NHS 111 as usual if you need medical assistance when we are closed and it cannot wait until we reopen.

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