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Noticeboard

January 2020  

We now have an appointment checking in touch screen in the waiting area of reception. This will save patients having to wait at reception to check in.

If you need assistance to be shown how to use it please ask a member of staff. 

 

Missed Appointments -If you are unable to attend your appointment please inform the surgery so we are able to offer these to other patients.  In November there were 53 Doctor and 70 Nurse appointments that were unattended.

Prescription forms (ie not medication) are now collected from the Enquiries Desk.  Medication is collected from the Dispensary.

Practice Management

Mrs Sharon Hurley - Practice Manager

Miss Tracey Caller - Business Manager

The Practice/Business Manager is involved in managing all of the business aspects of the Practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The Practice Manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Receptionists provide an important link for patients with the Practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses.

Secretaries

Our secretaries deal with all hospital referral letters. If you have a query regarding a referral, please ask to speak to one of the secretaries.

 
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